Umbraco support and maintenance
Umbraco Support and Maintenance That Prevents Problems
Umbraco support and maintenance from Northbend Digital keeps your site patched, monitored, backed up and improving — under a written SLA, from £[XXX] a month. Every package includes a named Umbraco Certified developer who knows your codebase, proactive security patching, uptime monitoring and a guaranteed response time.
Most Umbraco support is reactive: something breaks, you raise a ticket, you wait. Ours is built the other way round. Patches are applied before vulnerabilities are exploited. Performance regressions are caught by monitoring before your customers notice. And when Umbraco’s roadmap shifts — an end-of-life date, a new LTS — we plan your upgrade before it becomes an emergency.
This is the Support pillar of our Build. Support. Evolve. framework: the same studio that has shipped 120+ Umbraco launches [Source: Northbend Digital internal project register, 2010–2025] keeps them healthy afterwards.
Coverage
What does Umbraco support and maintenance actually cover?
A proper Umbraco support package covers six things: security patching for Umbraco CMS and packages, uptime and performance monitoring, managed backups, a helpdesk with guaranteed response times, a monthly allowance of development hours, and version planning so your site never drifts towards an unsupported release.
Proactive patching.
Umbraco CMS, packages and underlying .NET dependencies patched on a scheduled cycle — not after something breaks.
24/7 uptime monitoring. One-minute-interval checks with alerting
straight to the on-call engineer, not an inbox.
Managed backups.
Daily automated backups with tested restores. A backup you have never restored is a hope, not a plan.
Guaranteed SLA.
Written response and resolution targets by severity, with service credits if we miss them.
Monthly dev hours.
A rolling allowance for fixes, tweaks and small features — so the site keeps improving, not just surviving.
Version & roadmap planning.
Umbraco 13 LTS is supported until December 2026 and Umbraco 17 is the current LTS wave. We schedule your upgrade to Umbraco 17 calmly, in advance — never in a panic.
Packages
Umbraco support packages, side by side
Three packages, one principle: the more business-critical your site, the faster we respond and the more proactive we are. All packages include the SLA, patching, monitoring and backups — tiers differ on response times, included hours and strategic input. Prices are indicative and confirmed after a short technical review of your site.
| Essential £[XXX]/mo | Most popular Professional £[X,XXX]/mo | Enterprise £[X,XXX]/mo | Best for | Brochure sites, low traffic | Lead-gen & content sites | Ecommerce, multisite, high traffic |
|---|---|---|---|
| Security patching | Monthly cycle | Fortnightly cycle | Weekly cycle + emergency patches |
| Uptime monitoring | 5-min checks, business hours | 1-min checks, extended hours | 1-min checks, 24/7 on-call |
| SLA — critical response | 8 business hours | 4 business hours 1 hour, 24/7 | |
| SLA — resolution target | 5 business days | 2 business days | Same day (critical) |
| Included dev hours | [X] hrs/mo | [X] hrs/mo | [X] hrs/mo |
| Backups | Daily, 30-day retention | Daily, 90-day retention | Hourly, 12-month retention |
| Named developer | Shared team | Named developer | Named developer + technical lead |
| Quarterly roadmap review | — | ✓ | ✓, plus annual upgrade planning |
| Service credits | — | ✓ | ✓ |
All packages: rolling 3-month minimum after an initial 6-month term; no per-ticket charges; hours roll over for one month. VAT excluded. [Prices shown are placeholders for design purposes.]
Incidents
What happens when something actually breaks?
You contact your named developer directly — no ticket queue, no first-line triage reading from a script. Critical issues (site down, checkout broken, security incident) are acknowledged within your SLA window: 1 hour on Enterprise, 4 business hours on Professional. We fix, we tell you what happened in plain English, and we tell you what we changed so it does not happen again.
Every incident gets a written post-incident note. Every month you get a plain-English report: patches applied, uptime percentage, hours used, and what we recommend next. Umbraco managed services should feel like having an in-house team — because functionally, that is what we are.
Takeovers
Inherited an Umbraco site you don't fully trust?
You are not alone — around half of our support clients come to us after a difficult experience elsewhere. Before we support a site we did not build, we run a fixed-price Umbraco website audit so you know exactly what is under the bonnet: security holes, dead packages, performance problems. Then we fix what matters and put you on a support package with confidence.
Two adjacent services support clients commonly add:
Umbraco cloud hosting — move your site onto Umbraco Cloud or our managed Azure platform, with hosting and support under one accountable roof.
Hire dedicated Umbraco developers — when your backlog outgrows a monthly hours allowance, embed our developers with your team.
Not sure where to start? Browse all Umbraco development services.
FAQ
Umbraco support packages, answered
Do we have to move our hosting to use your support?
No. We support sites on Umbraco Cloud, Azure, AWS and on-premises hosting. That said, many clients move to our managed hosting so one team is accountable for the whole stack.
Can you support a site built by another agency?
Yes — this is one of our most common engagements. We start with a fixed-price technical audit so both sides know the codebase’s condition, then onboard you onto a support package.
What counts as a critical issue under the SLA?
Site down, checkout or forms failing, or an active security incident. Critical issues jump every queue and go straight to the on-call engineer, 24/7 on Enterprise.
Do unused dev hours expire?
Included hours roll over for one calendar month, so a quiet month banks time for a busier one. Hours beyond the allowance are billed at a pre-agreed day rate — never without your approval.
How do you handle Umbraco version upgrades?
Version planning is built into Professional and Enterprise packages. We track the Umbraco release roadmap, tell you 6–12 months before any deadline, and schedule upgrades as planned work rather than emergencies.
Is there a minimum contract?
An initial 6-month term, then rolling 3 months. We would rather keep you with good service than a long contract.
What's included in the monthly report?
Patches applied, uptime and response-time stats, hours used, incidents and resolutions, and our recommendations for the coming month — in plain English, one page.
Stop worrying about your website
A 30-minute call and a short technical review is all it takes to get a support quote for your site. If your site is healthy, we will say so. If it is not, you will leave knowing exactly what to fix first.
Free 30-minute call. Straight answers, no sales script.